What information should you share before a hair appointment?

What should your client find without asking again?

Read your message as someone visiting for the first time. Can they identify the agreed location, date, time and service? If a detail is not yet confirmed, say what needs clarification instead of presenting an assumption as an agreement.

Avoid wording that depends on an earlier conversation, such as the usual place or same as last time. A returning client may have booked a different service or location. Use the details of this particular appointment.

How should you explain the location and access?

Distinguish the stated location from the practical directions. For an appointment at your workspace, explain the name to look for, the entrance to use and any necessary access detail. Check these directions before reusing them, especially after a change of location.

For a home appointment, confirm the details needed for your visit privately with the person concerned. Do not publish their home address in your profile or a public example. A service area is not a substitute for agreeing on the exact location between you.

Which instructions need to be specific to the service?

Keep only instructions relevant to the selected service. If you agreed on an accessory to bring or a preparation step, describe it clearly. Do not automatically tell every client to arrive with washed, dry or detangled hair: those instructions depend on what you agreed for the service.

This message does not need to replace the service description or your duration estimate. Point to information already available and add only what is missing for this appointment. If a question goes beyond practical arrangements, do not give medical advice in a booking message.

How do you separate useful information from an open question?

An instruction explains something confirmed. A question still needs an answer. Separate the two so your client can see what they need to do. Confirming a particular entrance, for example, is different from reading an address already agreed.

Choose a contact channel you actually check and explain what it is for. If your client reports a mistake, check the agreement and the relevant details. Sending a message does not by itself change the booking, its location or its conditions.

What should you check before reusing your message?

Keep a short template for shared information, then check the variable details each time. An address, service or instruction copied from the previous appointment may no longer apply. Remove unnecessary details rather than making the message longer just in case.

BabaCoiffure lets you present services and availability on a public booking profile. Check what your client can already read there before adding information through your usual channel. This method does not assume a custom form, medical data collection or automatic reminders.

Fictional message to adapt

Hello, for our appointment on Saturday at 10 am, we agreed on the service shown in your booking. We will meet at the studio we confirmed together; use the courtyard entrance and look for the studio name on the door. We have not agreed on any additional preparation. If the stated location does not match our conversation, reply here so we can check before your visit. This example is fictional: replace every detail with information you have actually confirmed.

Your check before sending

• The location, date, time and service match this appointment.
• Access directions are current and understandable for a first visit.
• Instructions fit the service without imposing universal preparation rules.
• Unanswered questions are separate from confirmed information.
• The message contains no unnecessary personal detail or private address intended for publication.

How long should a hair appointment take, including preparation?

Frequently asked questions